PTG Perak Modernizes Public Service with Touch Screen Kiosk through FUTAMA

FUTAMA has once again demonstrated its leadership in supporting Malaysia’s digital transformation by providing the TMK002 touch screen kiosk to Pejabat Tanah dan Galian (PTG) Perak. This strategic deployment marks a significant step toward improving how citizens access public land services, setting a new standard for government service delivery.

Transforming Government Services with Interactive Technology

The traditional challenges faced by public service departments—lengthy wait times, paperwork overload, and inefficient service flow—are being redefined through technology. By implementing the TMK002 touch screen kiosk, PTG Perak now offers a seamless self-service system that simplifies user interaction while enhancing operational productivity. This 32-inch interactive kiosk features a sleek design, vibrant display, and intuitive touch interface. Visitors can now browse land title information, download forms, and check application status with just a few taps. The real-time information access eliminates dependency on staff, reducing congestion and ensuring faster service turnaround.

FUTAMA’s Role in Enabling Seamless Integration

As a trusted technology provider, FUTAMA delivered more than just hardware—they provided a tailored solution that met the operational needs of PTG Perak. Their expertise ensured the TMK002 was not only installed with precision but also configured to support a high-traffic environment. The kiosk’s robust construction and responsive interface make it ideal for public-sector deployments. By working closely with PTG Perak, FUTAMA ensured the unit was integrated smoothly into daily operations, with minimum disruption and maximum benefit.

Delivering Convenience and Efficiency

The TMK002 touch screen kiosk is designed to ease service access for citizens. Instead of waiting in queues for basic inquiries, users can independently navigate the kiosk to find what they need. From reviewing land tax data to retrieving public notices, the entire process is digitized and user-friendly. Moreover, the kiosk supports both Bahasa Malaysia and English, making it accessible to a wider audience. It also includes features that enhance usability for older users and individuals unfamiliar with digital platforms, aligning with inclusive service goals.

Reducing Workload, Boosting Productivity

By reducing the volume of in-person queries, the kiosk enables PTG staff to focus on more complex customer service tasks. This operational shift improves resource allocation while decreasing pressure on front desk teams. Additionally, the automation of document retrieval and inquiry submissions helps eliminate human error and standardizes service quality.

Enhancing Transparency and Engagement

One of the key benefits of the kiosk system is increased transparency. Users can independently view the progress of their applications or land-related records without relying on manual updates. This reduces frustration and fosters greater trust in government processes. Real-time updates also help PTG Perak communicate more effectively. Announcements, policy changes, or system outages can be displayed instantly, ensuring that visitors remain informed and engaged.

FUTAMA: Driving Digital Excellence in Government

FUTAMA’s collaboration with PTG Perak is a reflection of its broader mission to support digital transformation across Malaysia’s public institutions. With the successful deployment of the TMK002 touch screen kiosk, FUTAMA reinforces its reputation as a go-to solutions provider for innovative public sector technology. From initial consultation to deployment and after-sales support, FUTAMA’s end-to-end service ensures a reliable and sustainable system that continues to meet the department’s evolving needs.

Future-Ready Public Service

This partnership lays the foundation for future digital expansions within PTG Perak. With infrastructure like the TMK002 touch screen kiosk in place, the agency is better prepared to incorporate AI-driven tools, multilingual support, and integration with mobile services. The kiosk is not just a solution for today but a scalable platform that can adapt to tomorrow’s demands. Its implementation is a stepping stone toward a fully connected government office, fostering innovation and strengthening public engagement.

Conclusion

The installation of the TMK002 touch screen kiosk at PTG Perak exemplifies how technology can transform public service delivery. FUTAMA’s commitment to providing user-friendly, effective digital solutions ensures that government agencies can evolve with confidence. By adopting this interactive self-service system, PTG Perak has elevated its commitment to service excellence, operational efficiency, and citizen satisfaction. This initiative is a model for future public sector innovation, proving that with the right technology partner, digital transformation is not just possible—it’s already underway.