To support Malaysia’s national smart governance agenda, the Office of the Setiausaha Kerajaan Terengganu has adopted a modern digital solution — the ARV-SSK32 self service kiosk. This strategic move empowers citizens to complete government transactions quickly and securely, without needing to queue at service counters. As a result, public service delivery becomes more efficient and accessible.
Enhanced Security Through Biometric Technology
One of the most notable features of the ARV-SSK32 is its biometric authentication. In particular, it is powered by Kridentia technology, which supports both fingerprint and facial recognition. Therefore, only verified users can access sensitive services, significantly reducing the risk of fraud. Moreover, this feature builds public trust in digital interactions with government systems.
User-Friendly Interface for All Demographics
The kiosk is designed with users of all ages and backgrounds in mind. Its touchscreen interface offers a smooth and intuitive experience. Additionally, it supports multiple languages, making it accessible to a wider audience. Whether the user is tech-savvy or a beginner, they can navigate the system with ease.
One Kiosk, Multiple Government Services via Self Service Kiosk
The ARV-SSK32 offers a wide range of services. Citizens can verify their identity, check application statuses, submit forms, and more — all in one place. Consequently, this reduces the need for multiple trips to different departments. Furthermore, it helps improve workflow and reduces congestion at government counters.
Data Security Is a Top Priority
With increasing digital engagement, data security is crucial. The kiosk uses end-to-end encryption for every transaction. This means biometric scans, form submissions, and personal data are protected at all times. As a result, citizens can trust that their information remains secure and confidential.
Self Service Kiosk Expands Access to Rural Communities
One of the biggest advantages of this self service kiosk is its ability to serve rural and underserved communities. By strategically placing kiosks in these areas, the government brings essential services closer to those in need. This initiative, in turn, supports national efforts to close the digital divide and ensure equitable access for all Malaysians.
Moving Towards a Smarter Government
The adoption of ARV-SSK32 shows Terengganu’s strong commitment to digital transformation. Not only does it reduce manual tasks, but it also allows staff to focus on higher-value responsibilities. In the long term, this leads to cost savings and more responsive public service. Undoubtedly, this move sets a benchmark for future-ready governance across the country.
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About Our Solution
ARV Tech Solutions provided the ARV-SSK32 self service kiosk to the Office of Setiausaha Kerajaan Terengganu, streamlining access to government services through biometric authentication. This solution reduces wait times, enhances security, and increases digital inclusivity across urban and rural areas, aligning with Malaysia’s smart governance vision.