Touchscreen Floor Stand Kiosk for Pusat Penerangan Pelancongan Negeri Kelantan (TIC)

Touchscreen Solutions for Tourism Information Center (TIC) Kelantan

Client: Pusat Penerangan Pelancongan Negeri Kelantan (TIC)

Overview

Touchscreen Monitor solutions are revolutionizing how businesses and public centers deliver information interactively.

Kelantan, located in the northeastern region of Peninsular Malaysia, is a state renowned for its deep-rooted heritage, colorful traditions, unique local crafts, and rich cultural identity. As a key destination for both domestic and international travelers, Kelantan continues to attract tourists eager to explore its heritage villages, historical landmarks, traditional cuisine, and vibrant festivals. To support and enrich the visitor experience, the Pusat Penerangan Pelancongan Negeri Kelantan, also known as the Tourist Information Center (TIC), plays a crucial role as the state’s tourism gateway.

Functioning as a central resource hub, TIC Kelantan provides tourists with essential information related to attractions, accommodation, cultural activities, and local crafts. The center also actively promotes Kelantan’s tourism assets and facilitates easier navigation and understanding of what the state has to offer. Recognizing the need to enhance service delivery and move towards digital transformation, TIC embarked on a project to modernize its information systems through the use of interactive technology.

Project Background

To elevate the efficiency and engagement of its services, TIC Kelantan launched a digital transformation initiative aimed at improving how information is disseminated to tourists. The project focused on the supply and commissioning of vertical touchscreen kiosks, which would allow visitors to access information in a more interactive, accessible, and visually appealing format.

As part of this forward-thinking approach, Arvia Solutions Sdn. Bhd. was appointed to design and deliver a complete digital solution that includes both hardware and software. The main goal was to offer a modern, user-centric system that supports TIC’s mission to be an innovative and informative tourism hub. With the new kiosks in place, tourists can now easily explore a wealth of tourism-related content including points of interest, events, cultural facts, dining spots, accommodations, and local arts—all through an engaging digital interface.

Scope of Work and Items Supplied

Under the scope of this project, Arvia Solutions supplied and commissioned two models of floor-standing touchscreen kiosks, each tailored for optimal usage within public spaces. The units deployed are:

• FLR103 – 49-Inch Floor Standing Touch Kiosk

• FLR100 – 43-Inch Floor Standing Touch Kiosk

These vertically designed kiosks were strategically installed within the TIC premises for high visibility and easy access by visitors of all ages. They are constructed with commercial-grade components to ensure durability and long-term reliability in high-traffic areas. Both units are powered by integrated digital signage software that provides the flexibility to manage, schedule, and display content remotely.

Key Features of the Touchscreen Kiosk Solution

• User-Friendly Interface: Simple and intuitive, designed to cater to tourists with different levels of tech proficiency, including senior citizens and international travelers.

• Interactive Map Integration: Helps visitors locate tourist spots, hotels, restaurants, and key landmarks nearby.

• Multilingual Support: Information is available in multiple languages to ensure accessibility to non-Malay-speaking tourists.

• Real-Time Content Updates: Administrators can remotely manage content, ensuring timely updates and accurate information delivery.

• Multimedia Presentation: Supports videos, images, and interactive media to engage users and enhance the overall experience.

• Promotional Platform: Acts as a digital billboard to promote local events, cultural showcases, festivals, and tourism packages.

Impact and Benefits

The installation of these touchscreen kiosks has brought a significant improvement in how TIC Kelantan interacts with its visitors. The system enables real-time dissemination of tourism content, reducing dependency on printed brochures and flyers, thus aligning with the state’s sustainability goals. More importantly, it provides a modern and interactive channel for tourists to discover what Kelantan has to offer, creating a more memorable and convenient experience.

This project marks a progressive step in Kelantan’s digital tourism journey. It underscores the commitment of TIC and the state government to embrace innovation in promoting tourism. Arvia Solutions is proud to support this initiative by delivering a smart, scalable, and impactful solution that enhances the state’s reputation as a modern yet culturally rich tourist destination.