Driving Digital Transformation at MPKS with Touchscreen Technology

Majlis Perbandaran Kuala Selangor (MPKS), known for its progressive approach to municipal governance, has taken a major leap toward modernization by integrating Arvia’s cutting-edge touchscreen solutions. Located at Jalan Majlis, Kuala Selangor, MPKS partnered with Arvia to install two key display technologies: the 49-inch FLR101W Touchscreen Display and the 43-inch Arvia Flip Touch. This initiative reflects MPKS’s commitment to enhancing operational efficiency and public engagement through smart infrastructure upgrades.

Streamlining Operations with Smart Displays

The implementation of touchscreen devices across MPKS’s premises is transforming how information is managed and communicated. The 49-inch FLR101W display and Flip Touch screen offer high-resolution visuals and responsive touch capability, making them ideal for presentations, internal meetings, and public information kiosks. Whether used for department briefings or service-related displays in lobbies, these devices deliver clear, interactive content that improves user experience. These touchscreen devices enable staff to present information dynamically, hold virtual and in-person discussions efficiently, and connect with residents more effectively. The responsive interface and seamless connectivity make them practical tools for streamlining municipal functions while fostering digital fluency among staff and citizens.

Centralized Management with CDMS Self-Hosted System

One of the core elements of MPKS’s digital upgrade is the integration of Arvia’s CDMS (Content Digital Management System), a self-hosted platform that provides centralized control over digital content. With this system in place, MPKS can easily manage what is displayed on each screen, allowing real-time updates of schedules, notices, service announcements, or emergency alerts. The CDMS empowers departments to deliver consistent messaging across locations while maintaining data control within MPKS’s infrastructure. Unlike cloud-based systems that rely on third-party servers, this self-hosted solution enhances data security, streamlines workflows, and reduces dependency on external networks. It also eliminates ongoing subscription costs thanks to its one-time licensing model.

Comprehensive Service and Customization by Arvia

Arvia’s collaboration with MPKS extended beyond technology provision. The project included delivery, installation, training, and even the customization of branded MPKS stickers on the devices. Our technical team ensured the seamless deployment of both touchscreen models, aligning device placement with department-specific functions. Furthermore, MPKS staff received tailored training sessions on how to navigate the touchscreen interface, operate the CDMS system, and troubleshoot common scenarios. This hands-on guidance ensured a smooth transition to the new tools and empowered the team to maximize the system’s potential from day one.

Improving Community Engagement Through Technology

With Arvia’s touchscreen systems in place, MPKS has created a more engaging and accessible environment for public interaction. Residents visiting MPKS facilities can now access service information, event updates, and public announcements more intuitively. The vivid and interactive displays simplify navigation and improve satisfaction by reducing the time needed to find information. Internally, these tools support more productive meetings and collaborative workflows. Staff can annotate directly on the touchscreen, switch between media formats instantly, and manage departmental presentations with ease. The combination of modern hardware and intelligent software fosters a more connected and efficient working environment.

Arvia’s Commitment to Smart Governance

Arvia is proud to support municipal councils like MPKS in their pursuit of digital excellence. Our touchscreen solutions are designed with flexibility, scalability, and ease of use in mind, catering to organizations that prioritize efficiency and community engagement. The CDMS self-hosted platform, in particular, reflects our commitment to providing secure, cost-effective solutions that adapt to the specific needs of each client. MPKS’s success story exemplifies how smart technologies can revolutionize the way local governments operate and serve the public. By adopting these tools, MPKS is not only enhancing its daily operations but also setting a precedent for other councils in Malaysia to follow.

Looking Ahead: A Smarter Kuala Selangor

This collaboration between MPKS and Arvia paves the way for future developments in smart city planning. With the foundation of touchscreen displays and a robust content management system in place, MPKS is now equipped to introduce additional digital features, such as interactive wayfinding, real-time queue management, and automated visitor feedback systems. By continuing to prioritize innovation, MPKS is building a future-ready municipality that meets the needs of an increasingly digital population. Their investment in touchscreen solutions is more than just a technology upgrade—it is a step toward more transparent, efficient, and citizen-centric governance.