PERKESO Embraces Digital Transformation with Smart Digital Kiosks

The Social Security Organization of Malaysia, widely known as PERKESO, has taken a bold step in modernizing its headquarters in Putrajaya by introducing a series of interactive digital kiosks. This technology integration reflects PERKESO’s commitment to enhancing communication, service delivery, and visitor engagement in public spaces. The installation includes three 43-inch FLR100 digital kiosks, coupled with Ezy Poster Software, aimed at delivering dynamic and user-friendly content in its high-traffic lobby.

This strategic implementation not only improves information dissemination but also showcases PERKESO’s forward-thinking approach to digital innovation in government service.

Introducing the FLR100 Digital Kiosk

At the heart of this digital upgrade is the FLR100 model—an advanced floor-standing digital kiosk with a high-definition 43-inch display. Designed for both aesthetics and functionality, these digital kiosks are sleek, professional, and ideal for environments such as lobbies and reception areas.

Key features of the FLR100 include:

• Crystal-Clear Display: A vibrant HD screen ensures every announcement, notice, and visual element is sharp and easily readable from afar.

• Touchscreen Interactivity: Visitors can intuitively engage with the kiosk, navigating menus to access relevant information at their convenience.

• Compact, Elegant Design: The kiosk fits seamlessly into the modern aesthetic of the PERKESO lobby without occupying excess space.

• Built for Durability: Constructed with robust materials, the FLR100 is designed to endure high levels of foot traffic while delivering consistent performance.

Whether used for social security updates, navigational help, or public service announcements, these kiosks are now a central point of engagement for lobby visitors.

Powering Content with Ezy Poster Software

To fully leverage the digital kiosk capabilities, PERKESO has equipped each unit with the powerful Ezy Poster Software platform. This solution plays a critical role in managing and updating digital content across all kiosks with ease and flexibility.

Some of the core functionalities of Ezy Poster Software include:

• Easy Content Creation: Staff can quickly generate visually appealing digital posters without needing design experience or complex tools.

• Wide Media Format Support: The software handles text, images, videos, slideshows, and even animation-based content—perfect for conveying a wide array of information.

• Remote Access & Control: Admins can update content from any location, ensuring kiosks display real-time information at all times.

• Scheduled Content Management: Timely rotation and automation of content ensure that different messages appear during peak hours or according to campaign periods.

This cloud-enabled platform simplifies how information is curated, displayed, and maintained across all kiosks simultaneously.

Benefits to PERKESO and the Public

Enhanced Visitor Engagement

The lobby of a public institution like PERKESO is often the first touchpoint for visitors. With digital kiosks, visitors can now instantly access the information they need—ranging from claims guidance to contact information and service timelines—through an intuitive and attractive interface.

Faster, Accurate Information Updates

Thanks to Ezy Poster’s centralized control, important updates can be published across all screens in seconds. This is especially beneficial for urgent messages, service disruptions, or event promotions. The software ensures that content is never outdated, avoiding confusion and inefficiencies.

Streamlined Staff Workflows

By reducing the dependency on printed posters and static signage, PERKESO’s administrative team saves valuable time and resources. Staff no longer need to manually change displays or produce printed materials, thereby boosting overall productivity.

Supporting Sustainability Goals

Moving away from paper-based announcements to digital signage aligns with Malaysia’s broader environmental goals. This eco-friendly solution reduces waste and carbon footprint, positioning PERKESO as a government agency embracing green initiatives.

A Model for Government Digitalization

The successful deployment of digital kiosks and Ezy Poster Software at PERKESO Putrajaya serves as a model for other government departments and public service agencies. It demonstrates how a relatively simple technological enhancement can lead to significant improvements in service delivery, communication, and user satisfaction.

This project aligns with Malaysia’s Smart Government and Digital Nation frameworks, encouraging similar institutions to adopt digital solutions for efficient, modern governance.