Effective Date

Effective Date: 1 April 2026

1. Introduction

Arvia Solutions Sdn. Bhd. (Company No. 1289620-W) (“Arvia”, “we”, “us”) is committed to protecting the privacy and security of your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, products, and services.

2. Information We Collect

We may collect the following personal information from you:

– Identity Information: Full name, NRIC / passport number
– Contact Information: Phone number, email address, mailing address
– Business Information: Company name, job title, ROB/ROC number
– Transaction Information: Purchase details, quotation records, invoices
– Technical Information: IP address, browser type, cookie data, website access logs

3. Purpose of Collection

Your personal information is collected and used for the following purposes (“Identified Purposes”):

– Processing your enquiries, quotations, and orders
– Providing technical support and after-sales service
– Managing customer relationships and official communications
– Complying with legal requirements including LHDN e-Invoice obligations
– Sending product information, promotions, and updates (with your consent)
– Improving user experience on our website

4. Consent

By contacting us, submitting a form on our website, or using our services, you consent to Arvia collecting and processing your personal information for the Identified Purposes.

You may withdraw your consent at any time by contacting us using the details in Section 9. Please note that withdrawing consent may affect our ability to continue providing services to you.

5. Disclosure of Information

We will not sell, rent, or disclose your personal information to third parties without your consent, except in the following circumstances:

– Service partners: Logistics companies, IT support providers, or payment platforms acting on our behalf, subject to confidentiality agreements
– Legal requirements: When required by Malaysian law, court orders, or government agencies (including LHDN, SSM, PDRM)
– Business transfers: In the event of a merger, acquisition, or sale of company assets, where the acquiring party is bound by an equivalent privacy policy

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, loss, or misuse, including:

– SSL encryption on our website
– Restricted access to authorised personnel only
– Regular system security reviews

However, no data transmission over the Internet can be guaranteed to be fully secure. Your use of our services is at your own risk once we have taken reasonable protective measures.

7. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You may manage cookie settings through your browser; however, blocking all cookies may affect the functionality of this website.

We use cookies for analytics (Google Analytics), remarketing (Meta Pixel), and improving user experience. Cookies are not used to collect personally identifiable information directly.

8. Your Rights

Under the PDPA Malaysia, you have the right to:

– Access the personal information we hold about you
– Correct any inaccurate or outdated information
– Withdraw consent for marketing purposes at any time
– Enquire about how your information is being used

To exercise any of these rights, please contact us using the details in Section 9.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:

Privacy Officer
Arvia Solutions Sdn. Bhd. (1289620-W)
No 16, Wisma Arvia, Jalan IMP 1/1,
Sinar Meranti Technology Park,
47120 Puchong, Selangor, Malaysia

Email: [email protected]
Phone: +603-8966 2405
WhatsApp: +60 16-348 1926

10. Policy Updates

Arvia reserves the right to amend this Privacy Policy at any time. Any changes will take effect immediately upon publication on this website. We encourage you to review this page periodically. The effective date at the top of this page will be updated with each revision.

This policy is in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia.