Privacy Policy

Arvia Solutions Sdn. Bhd. (Company No. 1289620-W) ("Arvia", "we", "us") is committed to protecting the privacy and security of your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website, products and services.

We may collect personal information including your full name, NRIC or passport number, phone number, email address, mailing address, company name, job title, ROB or ROC number, purchase details, quotation records and invoices.

When you use our website, certain technical information may also be collected, including your IP address, browser type, cookie data and website access logs.

Your personal information may be used to process enquiries, quotations and orders, provide technical support and after-sales service, manage customer relationships and communicate with you regarding our products and services.

Your information may also be processed where necessary to comply with applicable legal and regulatory requirements, including LHDN e-Invoice obligations, and to improve the overall experience and performance of our website.

Where appropriate and with your consent, Arvia may also use your contact information to provide product information, promotions and company updates.

By contacting us, submitting a form on our website or using our services, you consent to Arvia collecting and processing your personal information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details provided in Section 9. Please note that withdrawing consent may affect our ability to continue providing certain services to you.

Arvia will not sell or rent your personal information to third parties. Information may only be disclosed where necessary to trusted service providers such as logistics companies, IT support providers or payment platforms that assist us in delivering our services.

Information may also be disclosed where required by Malaysian law, court orders or relevant government authorities, including LHDN, SSM and PDRM.

In the event of a merger, acquisition or transfer of company assets, relevant information may be transferred to the acquiring organisation subject to appropriate privacy and confidentiality obligations.

Arvia implements reasonable technical and organisational security measures to protect personal information against unauthorised access, misuse, loss or disclosure.

These measures include SSL encryption on our website, restricted access to authorised personnel and regular reviews of our website and information systems.

However, no method of transmitting information over the Internet can be guaranteed to be completely secure. Arvia therefore applies reasonable safeguards appropriate to the nature of the information entrusted to us.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help the website operate and allow us to understand how visitors interact with our pages.

Arvia may use cookies and similar technologies for website analytics, including Google Analytics, remarketing services such as Meta Pixel and website performance improvements.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the website.

Subject to the Personal Data Protection Act 2010 (PDPA) Malaysia and other applicable requirements, you may request access to the personal information we hold about you and ask for inaccurate or outdated information to be corrected.

You may also withdraw your consent for marketing communications and contact us if you have questions regarding how your personal information is being collected or used.

Requests relating to your personal information may be submitted to Arvia using the contact details provided below.

Arvia reserves the right to amend this Privacy Policy from time to time. Any changes will take effect upon publication on this website.

We encourage you to review this page periodically. The effective date displayed at the top of this page will be updated whenever this Privacy Policy is revised.