Touchscreen Monitor Kiosk for Hospital Sultanah Aminah, Johor Bahru

Touchscreen Solutions – Enhancing Patient Experience at Hospital Sultanah Aminah, Johor Bahru

Client: Hospital Sultanah Aminah (HSA), Johor Bahru

Touchscreen Kiosk Solutions are transforming hospital efficiency and patient experience at Hospital Sultanah Aminah (HSA), Johor Bahru. As a government-funded multi-specialty hospital, HSA plays a vital role in the public health system—not only for Johor but also as a referral and tertiary health centre for patients across the southern region. With a massive daily patient load, the hospital faces the constant challenge of maintaining service efficiency, improving patient flow, and ensuring a positive visitor experience in an ever-demanding environment.

In response to these challenges and in line with its commitment to healthcare digitalization, HSA embarked on a technology upgrade initiative to enhance communication and service accessibility within its premises. To support this vision, Israk Solutions was appointed to supply and commission a modern touchscreen kiosk system tailored to the hospital’s high-traffic setting and complex operational needs.

AProject Overview: Supply and Commissioning of Touchscreen Kiosk (Vertical)

As part of the project scope, Israk Solutions delivered and installed a Floor Standing Touchscreen Kiosk, model FLR103, equipped with a 55-inch full HD display. This cutting-edge kiosk was carefully selected for its ability to function seamlessly in high-usage environments while offering a modern and intuitive user interface.

Details of Supplied Item:

• Product Name: Floor Standing Touchscreen Kiosk
• Model: FLR103
• Display Size: 55 inches
• Functionality: Interactive multi-touch interface with integrated digital signage capability
• Software: CDMS – Centralized Digital Media System

Designed for public environments such as hospitals, government buildings, and transportation hubs, the FLR103 is built using industrial-grade components, ensuring both durability and long-term performance. Its floor-standing vertical design ensures maximum visibility and accessibility, especially for patients with limited mobility, the elderly, and first-time visitors.

Integrated Software: CDMS (Centralized Digital Media System)

One of the standout features of the kiosk system is its integration with CDMS, a powerful digital signage and content management platform. This software enables hospital administrators to centrally control, schedule, and update a wide range of multimedia content in real-time across the kiosk network.

With CDMS, Hospital Sultanah Aminah can efficiently display:

• Department directories and wayfinding maps
• Real-time announcements and emergency alerts
• Doctor schedules and clinic operating hours
• Health awareness campaigns and promotional videos
• Queue numbers and patient flow information

This centralized system ensures consistent branding, accurate messaging, and timely communication, reducing reliance on traditional printed materials and improving the hospital’s environmental sustainability efforts.

Key Benefits for HSA and Its Visitors

1. Improved Patient Navigation
The interactive touchscreen allows patients and visitors to easily find directions and locate departments or clinics, significantly reducing confusion and the need for staff assistance.

2. Efficient Information Dissemination
Important announcements, alerts, and updates can be published instantly, ensuring timely communication to all visitors within the hospital compound.

3. Enhanced Visitor Experience
By providing engaging, touch-based interaction, the kiosk helps reduce wait-time anxiety and presents a modern, tech-savvy image for the hospital.

4. Operational Efficiency
Routine inquiries are offloaded from hospital staff, allowing medical and administrative personnel to focus more on patient care and core responsibilities.

5. Cost-Effective Communication
The use of CDMS eliminates the constant need for printing and distributing physical flyers or posters, lowering operational costs and supporting eco-friendly initiatives.

Conclusion

The installation of the FLR103 55-inch touchscreen kiosk at Hospital Sultanah Aminah represents a significant milestone in the hospital’s journey towards digital excellence. It underscores the institution’s dedication to improving service delivery, patient satisfaction, and operational performance through the integration of smart technology.

Israk Solutions is honored to be part of this digital transformation. With continued support and future-ready scalability, the touchscreen kiosk solution is set to serve as a vital communication and service tool at HSA for many years to come.