Touchscreen Floor Stand Kiosk for Surau RHB

Client Background: RHB Bank Berhad

Touchscreen Floor Stand Kiosk solutions are revolutionizing how businesses communicate with customers. RHB Bank Berhad has recently adopted this cutting-edge technology to modernize its branches and improve customer engagement.

RHB Bank Berhad is a prominent and trusted financial institution in Malaysia, recognized as one of the country’s largest and most comprehensive integrated financial services groups. The bank has a long-standing history of financial innovation and customer-centric services. It was initially incorporated in Malaysia as a public limited company on 24 August 1994 under the name DCB Holdings Berhad. In line with its evolving business direction and brand consolidation, the bank officially adopted the name RHB Bank Berhad on 16 June 1997.

The transformation coincided with the restructuring of its holding entity, RHB Capital Berhad, which was subsequently listed on the Main Board of Bursa Malaysia Securities Berhad on 29 December 1994, replacing DCB Bank Berhad. Over the years, RHB has grown to provide a wide array of financial products and services ranging from retail and commercial banking to investment banking, asset management, Islamic banking, insurance, and wealth management. With a strong regional presence across ASEAN markets, RHB is continuously evolving to meet modern demands and digital expectations.

Project Overview: Digital Signage Kiosk Supply and Commissioning

In line with its digital-first vision, RHB Bank Berhad initiated a forward-thinking project involving the Supply and Commissioning of Digital Signage Kiosks (Vertical Orientation). The initiative supports the bank’s broader digital transformation roadmap, aimed at enhancing customer engagement, improving operational efficiency, and modernizing branch environments.

This project focuses on integrating interactive touchscreen kiosks within selected RHB branches and high-traffic service points. The goal is to deliver a seamless and engaging customer experience through real-time, digital content displays that can be centrally managed and updated. The kiosks allow the bank to communicate banking products, promotional campaigns, branch announcements, safety messages, and financial education in a more dynamic and interactive manner.

Item Supplied: Floor-Standing Touchscreen Kiosk – Model FLR100 (43-inch)

The product deployed under this project is the FLR100 vertical touchscreen kiosk, equipped with a 43-inch Full HD display. It is designed specifically for public spaces, making it ideal for the banking industry where high foot traffic and customer interaction are frequent. The kiosk combines aesthetics, functionality, and reliability, delivering a robust solution that supports modern digital signage requirements.

Key Features of the FLR100-43” Touchscreen Kiosk:

• 43-Inch Full HD Display – Offers sharp, vivid visuals with excellent brightness and contrast, ensuring clear visibility of content even in brightly lit areas.

• Capacitive Touch Technology – Provides a highly responsive and intuitive touch experience similar to modern smartphones and tablets.

• Vertical Orientation – Suited for portrait-mode content, maximizing the impact of digital posters, vertical videos, and list-style information displays.

• Durable Enclosure – Built using high-quality materials, the kiosk offers long-term durability and stability in high-usage public environments.

• CMS Integration – Compatible with both cloud-based and on-premises digital signage software, allowing for centralized control and scheduling of content.

• Plug-and-Play Deployment – Designed for easy setup and quick installation, minimizing operational disruption during rollout.

Project Scope and Commissioning

The scope of the project encompassed the full lifecycle of solution deployment—from supply and delivery to installation, system configuration, testing, and final commissioning. Our technical team ensured seamless integration with RHB Bank’s existing digital infrastructure, including secure network connectivity and content management platforms.

Additionally, on-site training was provided to key personnel to ensure that branch teams could operate and manage the kiosk system independently. As part of the service commitment, the project also included a comprehensive warranty, remote technical support, and optional maintenance services, offering peace of mind and long-term scalability.

Impact and Value Delivered

The successful implementation of the FLR100 digital kiosks has elevated the overall customer experience at RHB Bank. The bank now enjoys a modernized and tech-enabled environment, where content can be updated in real-time to reflect current promotions, news, or important service alerts. This reduces dependency on printed materials, aligns with sustainability goals, and enhances brand perception as a digital innovator.

The kiosks empower RHB to communicate more effectively with customers, create a visually appealing ambiance within branches, and future-proof their facilities with scalable technology. Through this strategic deployment, RHB Bank continues to set benchmarks in digital innovation within Malaysia’s banking sector.