Interactive Kiosk Solution for Pos Malaysia Berhad
Touchscreen Monitor Kiosk is the ultimate solution for businesses looking to enhance customer interaction and streamline service delivery. Designed for modern environments like retail stores, government offices, and corporate spaces, this floor-standing kiosk features a responsive touchscreen display that delivers an intuitive and engaging user experience.
We would like to express our sincere gratitude to Pos Malaysia Berhad for giving us the opportunity to collaborate on an interactive kiosk project that plays a significant role in modernizing customer engagement and service delivery. As one of Malaysia’s oldest and most established service providers, Pos Malaysia Berhad has a rich legacy that dates back to the early 1800s. Over the years, it has grown beyond its traditional role in postal services, evolving into a diversified provider offering a wide range of services including parcel delivery, registration services, insurance, financial transactions, and even investment fund management.
Today, Pos Malaysia is not just a postal service but a critical touchpoint for millions of Malaysians to access government-related services. With this responsibility comes the need to innovate and adapt to the expectations of today’s digitally-savvy customers. That is where our interactive kiosk technology comes in.
Why Pos Malaysia Invested in Interactive Kiosk Technology
The growing demands of modern consumers call for faster, smarter, and more efficient service delivery. For Pos Malaysia Berhad, introducing interactive kiosk systems into their service points meant offering customers a seamless and intuitive platform for self-service—reducing long wait times, improving efficiency, and providing a more engaging experience.
Our team was tasked with the supply and commissioning of a floor-standing interactive touchscreen kiosk, specifically the TMK002-43 inch model, complete with our proprietary digital signage software, CDMS. This unit was selected for its versatility, robust performance, and user-friendly interface, making it ideal for high-traffic environments such as post offices and customer service centers.
Key Features of the Touchscreen Interactive Kiosk
The TMK002-43 interactive kiosk installed at Pos Malaysia branches includes a full HD display, multitouch functionality, and is built with durable components suitable for frequent public use. It is paired with CDMS (Cloud Digital Management Software), enabling Pos Malaysia staff to manage, schedule, and modify multimedia content remotely.
This solution allows the display of dynamic content such as service announcements, instructional videos, e-commerce advertisements, and real-time queue or ticketing updates—all through a centralized management dashboard. The flexibility and interactivity of the kiosk empower customers to explore available services at their own pace, enhancing overall satisfaction.
Training and Technical Support for Interactive Kiosk Management
Our collaboration with Pos Malaysia didn’t stop at hardware installation. We delivered a comprehensive training session on managing the digital signage system, empowering the client’s internal team to take full control of the kiosk content. This included sessions on uploading videos and images, scheduling multimedia playlists, updating promotional messages, and monitoring system status across multiple branches.
Our commitment also extended to providing post-deployment technical support, ensuring that Pos Malaysia Berhad receives reliable service and expert assistance whenever required.
Enhanced Customer Experience and Business Impact
With the successful deployment of the interactive kiosk, Pos Malaysia has seen improvements in queue management and service awareness. For example, customers can now easily access information about parcel tracking, payment options, insurance offerings, and Pos Laju services, all at the tap of a screen. This greatly reduces reliance on front-desk staff and streamlines the customer journey from entry to service completion.
Furthermore, the interactive kiosk enables Pos Malaysia to promote their e-commerce solutions for businesses, helping SMEs and online retailers manage deliveries more efficiently through smart parcel drop-off and collection points.
A Lasting Partnership in Digital Innovation
The project with Pos Malaysia was successfully completed in March 2019 and met all the client’s technical and operational expectations. We are proud to have played a role in modernizing one of Malaysia’s most iconic institutions. We extend our heartfelt thanks to Pos Malaysia Berhad for their trust and confidence in our technology and services.
As a leader in interactive kiosk solutions, we look forward to future opportunities to support Pos Malaysia and other esteemed organizations in embracing digital transformation through intelligent self-service technologies.
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About Our Solution
About Our Solution & Technology
Interactive kiosk solutions are the perfect way to engage and connect with your audience in a dynamic and interactive way. Our Arvia interactive kiosks are designed to provide an immersive and engaging experience that will leave a lasting impression on your customers.
Arvia interactive kiosks come in a variety of configurations, including touch screen displays, audio and video capabilities, and even facial recognition technology. With their customizable interfaces, you can create a user experience that is tailored to your specific needs, whether it’s for retail, hospitality, or other applications.
Our interactive kiosks are incredibly versatile and can be used for a wide range of applications, from self-service checkouts and wayfinding to product demonstrations and customer feedback. With their intuitive interfaces and easy-to-use functionality, our interactive kiosks make it easy for your customers to interact with your brand and access the information they need.
We use only the highest quality materials and components in the construction of our interactive kiosks, ensuring they are built to last and can withstand the rigors of continuous use. Plus, our interactive kiosks are designed to be easy to maintain and update, ensuring that they remain up-to-date and relevant over time.